Our policies at LKN Paws and Tails

LKN Paws & Tails carefully schedules our time to service you and our other clients. With your services added to our schedules, other clients may have been turned down. Any clients canceling their visits with less than 24 hours notice will be charged their normal visit rate for all visits scheduled within the next 24 hours.

For dog walks and drop-in visits, we require cancellation notification within 24 hours of the scheduled service. If you cancel by 12:00 PM EST the day before the service begins, you will receive a full refund or incur no charge. This allows us to adjust our schedules and offer services to other clients in the Lake Norman Area.

When booking any service with LKN Paws and Tails, we require an emergency contact. This crucial information ensures that we can reach someone immediately in unforeseen circumstances, prioritizing the safety and well-being of your pet. Providing this information upfront helps us to deliver the best possible care.

For any health concern that may arise, we will maintain a detailed log and will provide it to you and your veterinarian. We do ask that you disclose all health concerns and changes made for your pet, so that we may be kept up to date with how to care for them. 

If a customer allows any other person access to their home during LKN Paws and Tails LLC’s contract period, LKN Paws and Tails LLC cannot be held liable for any damages to property or pets as a result. Please notify LKN Paws & Tails if someone will be in your home. Please also notify the person in your home that LKN Paws & Tails will be providing services.

LKN Paws and Tails, LLC will use our best judgment while caring for your pet and home during inclement weather (severe storms, snow storms, hurricanes & ice). We will attempt to carry out your instructions to the best of our ability. The care we provide your pet and its safety is our first concern. The inclement weather plan will be as follows:

• Every effort will be made to drive to your home.
• The service schedule may be changed, interrupted, or altered due to circumstances.
• If it is not possible to drive safely to your home, you and your emergency contact will be notified.
• You will be notified that the above-mentioned contingency plan has been activated.

A full refund or no charge will only be issued if the cancellation is made 24 hours in advance of the scheduled service. Unfortunately, we cannot offer refunds/no charge for cancellations made on the same day as the service. We aim to be fair and transparent with our policies, should you have an emergency, please let us know as refunds/no charges will be considered on a case by case basis.